FAQ

Frequently Asked Questions

Returned items are eligible for store credit only. We do not offer refunds at this time. In the rare event a product is either damaged in shipment or defective, please contact us and we will replace it upon photo confirmation. Damaged / defective products do not need to be returned. 

Please see below for tips on how to care for your Safran Everyday products. 

Porcelain Jewelry: Our porcelain is sturdy, but since the pieces are unglazed, the patina from the steel elements can rub off over time. Should it bleed onto the porcelain, simply use a non-scratch scouring pad to scrub it clean, then dry it with a clean towel.

Steel Jewelry: Our work is heat-treated with a signature olive oil coating to protect against rust, but it can still happen. To prevent this, we recommend avoiding prolonged exposure to water, or any other rust-causing agents. But don’t worry - there’s no need to panic if you get caught in the rain. The best way to protect your Safran Everyday steel earrings is to wear them. Once home, just dry them off with a clean towel. 

24K Gold Plated Jewelry: As with our steel jewelry, it’s best to keep these items away from prolonged exposure to water, as well as any other agents that may cause rust, or corrosion to gold. Avoid using any kind of polish that could damage the gold plating. 

Powder Coated Home Goods: Powder coating provides a sturdy finish. You see it everywhere from bicycle frames to outdoor sculptures. We recommend cleaning these items just as you would any other steel home goods, with a soft cloth and a solution of mild soap and warm water.

If you have any questions regarding how to care for a specific Safran Everyday product, please contact us and we will be glad to help. We want your purchases to last - and look as great as they make you feel!