Shipping and Returns: We strive to provide our customers with quality products and exceptional service. We understand that there may be occasions when you need to return a product, and we are here to assist you. Our return policy is designed to be fair and transparent, and we handle returns on a case-by-case basis.
General Guidelines for Returns:
Contact Us: Before initiating a return, please contact our customer support team via firstname.lastname@example.org, or the contact page on the website. Please include your order number and and reason for the return, and we will guide you through the process.
Case-By-Case Evaluation: We evaluate each return request individually to ensure that it aligns with our policies and guidelines. This approach helps us provide the best solution for your specific situation.
Shipping Costs: In most cases, customers are responsible for covering the cost of return shipping. Please ensure that the item is securely packaged to prevent damage during transit.
Returning Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue and provide instructions on how to return the item without incurring any additional charges.
Timeframe for Returns:
Please initiate your return within 14 days of receiving your order. Returns requested after this period may not be accepted.
Upon receiving and inspecting the returned item, we will process your refund within 14 days. Refunds will be issued via the original payment method.
If you have any questions or wish to initiate a return, please contact our customer support team
Safran Everyday reserves the right to modify or update this return policy without prior notice.
How To Care For My Safran Everyday Products
Powder Coated Home Goods: Powder coating provides a sturdy finish. You see it everywhere from bicycle frames to outdoor sculptures. We recommend cleaning these items just as you would any other home goods, with a soft cloth and a solution of mild soap and warm water.
If you have any questions regarding how to care for a specific Safran Everyday product, please contact us and we will be glad to help.
We want your purchases to last - and look as great as they make you feel!